Salesforce
CRM · by Salesforce
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Your fit
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Summary
CRM software by Salesforce, with paid plans from $25/mo.
Good fit for
- Customer contact management
- Sales pipeline management
Poor fit for
None recorded
Use cases
- Customer contact managementCore
- Sales pipeline managementCore
Pricing
$ as listed by the vendor · each price dated
| Plan | Billed monthly | Billed annually | Free trial |
|---|---|---|---|
| Free Suite | Free | – | |
| Starter Suite | $25/mo per user | $25/mo per user | – |
| Pro Suite | Not offered or not recorded | $100/mo per user | – |
| Core | Not offered or not recorded | $195/mo per user | – |
| Advanced | Not offered or not recorded | $395/mo per user | – |
| Max | Not offered or not recorded | $550/mo per user | – |
Free Suite
Free
Starter Suite
- Billed monthly
- $25/mo per user
- Billed annually
- $25/mo per user
Pro Suite
- Billed monthly
- Not offered or not recorded
- Billed annually
- $100/mo per user
Core
- Billed monthly
- Not offered or not recorded
- Billed annually
- $195/mo per user
Advanced
- Billed monthly
- Not offered or not recorded
- Billed annually
- $395/mo per user
Max
- Billed monthly
- Not offered or not recorded
- Billed annually
- $550/mo per user
Features
Overall availability, and what each plan includes where we know it.
Capabilities
| Feature | Overall | Starter Suite | Pro Suite |
|---|---|---|---|
| API access | Included | Not recorded | Not recorded |
| Contact management | Included | Included | Included |
| Email campaigns | Included | Included | Included |
| Sales pipeline | Included | Included | Included |
| Task management | Included | Not recorded | Not recorded |
| Website templates | Included | Not recorded | Not recorded |
| Workflow automation | Included | Not recorded | Not recorded |
- API accessIncluded
- Contact managementIncludedStarter Suite: Included · Pro Suite: Included
- Email campaignsIncludedStarter Suite: Included · Pro Suite: Included
- Sales pipelineIncludedStarter Suite: Included · Pro Suite: Included
- Task managementIncluded
- Website templatesIncluded
- Workflow automationIncluded
Integrations
| Feature | Overall | Starter Suite | Pro Suite |
|---|---|---|---|
| Slack integration | Included | Not recorded | Not recorded |
| Zapier integration | Included | Not recorded | Not recorded |
- Slack integrationIncluded
- Zapier integrationIncluded
Support
| Feature | Overall | Starter Suite | Pro Suite |
|---|---|---|---|
| Priority support | Paid add-on | Not recorded | Not recorded |
- Priority supportPaid add-on
“Unknown” and “Not recorded” mean we have no data yet, not that the feature is missing.
What users say about Salesforce
Themes from 34 public Hacker News comments that mention Salesforce (Sep 16 to Oct 25). These are people’s opinions, not facts we have verified. Counts are comments, not a survey.
What people like
Deep feature set for businesses
5 commentsSome commenters say Salesforce's value lies in its breadth of features and its status as a shared standard that businesses rely on, which simpler tools struggle to match.
“The lion's share of value in a product like Salesforce is the ability to say "we run Salesforce" and have everyone know what you mean”
Hacker News · Sep 26(opens in a new tab) “Those just, obviously, can't do almost any of the forty million serious things that Salesforce does, and real businesses do need.”
Hacker News · Sep 16(opens in a new tab) Platform stability and scale
5 commentsSeveral commenters in the outage thread argue Salesforce runs a huge multitenant platform with high uptime and constant change, and defend its SRE team's competence.
“Yes, the thing Salesforce are good at, and is little understood here, is that they've kept their platform online for 27 years so far.”
Hacker News · Sep 16(opens in a new tab) “Despite all of the snark here, in my experience Salesforce SRE team is quite competent.”
Hacker News · Sep 16(opens in a new tab)
Common complaints
Overly complex and bloated
8 commentsMany commenters describe Salesforce as overcomplicated, bloated and hard to use, arguing that trying to serve everyone makes it poor for users.
“Salesforce has turned into the monolithic messy bloatware it set out to replace.”
Hacker News · Sep 16(opens in a new tab) “software that tries to be everything to everyone is inherently terrible. It's not fun to use for the users”
Hacker News · Sep 16(opens in a new tab) Costly and integration-heavy to run
6 commentsCommenters say Salesforce is expensive for teams using only a small part of it, and that integrations and custom data setups are painful and error-prone.
“if you have a team that is using 10% of salesforce and paying premium salesforce licensing, then an opportunity has presented itself.”
Hacker News · Oct 17(opens in a new tab) “I've never worked somewhere that had a Salesforce integration which wasn't an eternal disaster.”
Hacker News · Sep 16(opens in a new tab) Outages and reliability concerns
5 commentsSeveral commenters point to the multi-hour Salesforce global outage in September 2026 and say its uptime falls short of the three-nines promise.
“Salesforce offers three 9's, which allows for 43 minutes downtime per month.”
Hacker News · Sep 16(opens in a new tab) “Coincidentally, Salesforce just laid off the senior engineering lead on their shared login service team”
Hacker News · Sep 17(opens in a new tab)
Grouped by AI on Oct 27, 2026. Every quote is copied word for word from the linked comment, and a theme needs at least two separate comments.
Alternatives to Salesforce
Other tools in CRM with enough data to compare. Listed alphabetically: not a ranking.
$25/mo
paid plans from