Freshdesk
Help Desk · by Freshworks
Help desk and customer support software with ticketing and a knowledge base.
Goes straight to the vendor’s site.
Your fit
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Summary
Help desk and customer support software with ticketing and a knowledge base.
Good fit for
Not assessed yet
Poor fit for
None recorded
Pricing
$ as listed by the vendor · each price dated
| Plan | Billed monthly | Billed annually | Free trial |
|---|---|---|---|
| Growth | Not offered or not recorded | from $19/mo per user | – |
| Pro | Not offered or not recorded | $55/mo per user | – |
| Enterprise | Not offered or not recorded | $89/mo per user | – |
Growth
- Billed monthly
- Not offered or not recorded
- Billed annually
- from $19/mo per user
Pro
- Billed monthly
- Not offered or not recorded
- Billed annually
- $55/mo per user
Enterprise
- Billed monthly
- Not offered or not recorded
- Billed annually
- $89/mo per user
Features
Overall availability, and what each plan includes where we know it.
Capabilities
| Feature | Overall |
|---|---|
| Approval workflows | Included |
| Knowledge base | Included |
| Shared inbox | Included |
| SLA management | Included |
| Ticketing | Included |
- Approval workflowsIncluded
- Knowledge baseIncluded
- Shared inboxIncluded
- SLA managementIncluded
- TicketingIncluded
“Unknown” and “Not recorded” mean we have no data yet, not that the feature is missing.
What users say about Freshdesk
Themes from 10 public Hacker News comments that mention Freshdesk (Oct 29, 2024 to Aug 28). These are people’s opinions, not facts we have verified. Counts are comments, not a survey.
What people like
Quick setup for basic ticketing
2 commentsCommenters say Freshdesk is quick to set up and get working for basic ticketing and support needs.
“In 30 minutes I had FreshDesk set up and running and working, with custom email domains and a ticketing system and everything.”
Hacker News · Oct 29, 2024(opens in a new tab)
Common complaints
No theme raised by more than one comment.
Grouped by AI on Oct 28, 2026. Every quote is copied word for word from the linked comment, and a theme needs at least two separate comments.
Alternatives to Freshdesk
Other tools in Help Desk with enough data to compare. Listed alphabetically: not a ranking.
$19/mo
paid plans from