Help Scout
Help Desk · by Help Scout
Help desk software with a shared inbox, knowledge base and live chat for customer support.
Goes straight to the vendor’s site.
Your fit
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Tell us your must-haves and budget; we’ll score Help Scout and its alternatives against them.
Summary
Help desk software with a shared inbox, knowledge base and live chat for customer support.
Good fit for
Not assessed yet
Poor fit for
None recorded
Pricing
$ as listed by the vendor · each price dated
| Plan | Billed monthly | Billed annually | Free trial |
|---|---|---|---|
| Free | Free | – | |
| Standard | from $25/mo per user | Not offered or not recorded | 15 days |
| Plus | $45/mo per user | Not offered or not recorded | 15 days |
| Pro | Pricing on request (contact sales) | – | |
Free
Free
Standard
- Billed monthly
- from $25/mo per user
- Billed annually
- Not offered or not recorded
15-day free trial
Plus
- Billed monthly
- $45/mo per user
- Billed annually
- Not offered or not recorded
15-day free trial
Pro
Pricing on request
Features
Overall availability, and what each plan includes where we know it.
Capabilities
| Feature | Overall |
|---|---|
| Access permissions | Included |
| Live chat | Included |
| Round-robin scheduling | Included |
| Shared inbox | Included |
| Social inbox | Included |
| Workflow automation | Included |
- Access permissionsIncluded
- Live chatIncluded
- Round-robin schedulingIncluded
- Shared inboxIncluded
- Social inboxIncluded
- Workflow automationIncluded
“Unknown” and “Not recorded” mean we have no data yet, not that the feature is missing.
Alternatives to Help Scout
Other tools in Help Desk with enough data to compare. Listed alphabetically: not a ranking.
$25/mo
paid plans from