Hiver
Help Desk · by Hiver Inc.
Help desk in Gmail: shared inbox and ticketing for customer support.
Goes straight to the vendor’s site.
Your fit
Get a fit score for Hiver
Tell us your must-haves and budget; we’ll score Hiver and its alternatives against them.
Summary
Help desk in Gmail: shared inbox and ticketing for customer support.
Good fit for
Not assessed yet
Poor fit for
None recorded
Pricing
$ as listed by the vendor · each price dated
| Plan | Billed monthly | Billed annually | Free trial |
|---|---|---|---|
| Growth | $35/mo per user | from $25/mo per user | 7 days |
| Pro | $65/mo per user | from $55/mo per user | 7 days |
| Elite | $95/mo per user | from $85/mo per user | 7 days |
Growth
- Billed monthly
- $35/mo per user
- Billed annually
- from $25/mo per user
7-day free trial
Pro
- Billed monthly
- $65/mo per user
- Billed annually
- from $55/mo per user
7-day free trial
Elite
- Billed monthly
- $95/mo per user
- Billed annually
- from $85/mo per user
7-day free trial
Features
Overall availability, and what each plan includes where we know it.
Capabilities
| Feature | Overall |
|---|---|
| Access permissions | Included |
| Automated reminders | Included |
| Browser extension | Included |
| Custom domain | Included |
| File uploads | Included |
| Live chat | Included |
| Online payments | Included |
| Real-time analytics | Limited |
| Round-robin scheduling | Included |
| SLA management | Included |
| Threaded conversations | Included |
| Ticketing | Included |
| Two-factor authentication | Included |
| Wiki | Included |
| Workflow automation | Included |
- Access permissionsIncluded
- Automated remindersIncluded
- Browser extensionIncluded
- Custom domainIncluded
- File uploadsIncluded
- Live chatIncluded
- Online paymentsIncluded
- Real-time analyticsLimited
- Round-robin schedulingIncluded
- SLA managementIncluded
- Threaded conversationsIncluded
- TicketingIncluded
- Two-factor authenticationIncluded
- WikiIncluded
- Workflow automationIncluded
Integrations
| Feature | Overall |
|---|---|
| Slack integration | Included |
- Slack integrationIncluded
Security and compliance
| Feature | Overall |
|---|---|
| Single sign-on | Included |
- Single sign-onIncluded
“Unknown” and “Not recorded” mean we have no data yet, not that the feature is missing.
Alternatives to Hiver
Other tools in Help Desk with enough data to compare. Listed alphabetically: not a ranking.
$25/mo
paid plans from