LiveAgent
Help Desk · by Quality Unit, LLC
Help desk software with ticketing, live chat and a customer portal.
Goes straight to the vendor’s site.
Your fit
Get a fit score for LiveAgent
Tell us your must-haves and budget; we’ll score LiveAgent and its alternatives against them.
Summary
Help desk software with ticketing, live chat and a customer portal.
Good fit for
Not assessed yet
Poor fit for
None recorded
Pricing
$ as listed by the vendor · each price dated
| Plan | Billed monthly | Billed annually | Free trial |
|---|---|---|---|
| Starter | from $19/mo per user | $11/mo per user | – |
| Team | $35/mo per user | $22/mo per user | – |
| Business | $59/mo per user | $38/mo per user | – |
| Enterprise | Pricing on request (contact sales) | – | |
Starter
- Billed monthly
- from $19/mo per user
- Billed annually
- $11/mo per user
Team
- Billed monthly
- $35/mo per user
- Billed annually
- $22/mo per user
Business
- Billed monthly
- $59/mo per user
- Billed annually
- $38/mo per user
Enterprise
Pricing on request
Features
Overall availability, and what each plan includes where we know it.
Capabilities
| Feature | Overall |
|---|---|
| Access permissions | Included |
| API access | Included |
| Audience segmentation | Included |
| Audit trail | Included |
| Automated reminders | Included |
| Browser extension | Included |
| Canned responses | Included |
| Channels | Included |
| Customer satisfaction surveys | Included |
| Document templates | Included |
| Email campaigns | Included |
| Form templates | Included |
| Knowledge base | Included |
| Meeting recording | Included |
| Meeting transcription | Included |
| Mobile app | Included |
| Multilingual sites | Included |
| Real-time analytics | Included |
| Round-robin scheduling | Included |
| Shared inbox | Included |
| Ticketing | Included |
| Time tracking | Included |
| Two-factor authentication | Included |
| Video calls | Included |
| Workflow automation | Included |
- Access permissionsIncluded
- API accessIncluded
- Audience segmentationIncluded
- Audit trailIncluded
- Automated remindersIncluded
- Browser extensionIncluded
- Canned responsesIncluded
- ChannelsIncluded
- Customer satisfaction surveysIncluded
- Document templatesIncluded
- Email campaignsIncluded
- Form templatesIncluded
- Knowledge baseIncluded
- Meeting recordingIncluded
- Meeting transcriptionIncluded
- Mobile appIncluded
- Multilingual sitesIncluded
- Real-time analyticsIncluded
- Round-robin schedulingIncluded
- Shared inboxIncluded
- TicketingIncluded
- Time trackingIncluded
- Two-factor authenticationIncluded
- Video callsIncluded
- Workflow automationIncluded
Integrations
| Feature | Overall |
|---|---|
| Zapier integration | Included |
- Zapier integrationIncluded
Support
| Feature | Overall |
|---|---|
| Priority support | Limited |
- Priority supportLimited
Security and compliance
| Feature | Overall |
|---|---|
| End-to-end encryption | Included |
| GDPR compliance | Included |
| Single sign-on | Included |
- End-to-end encryptionIncluded
- GDPR complianceIncluded
- Single sign-onIncluded
“Unknown” and “Not recorded” mean we have no data yet, not that the feature is missing.
Alternatives to LiveAgent
Other tools in Help Desk with enough data to compare. Listed alphabetically: not a ranking.
$11/mo
paid plans from