Zoho Desk
Help Desk · by Zoho
Help desk and customer service software with ticketing and SLAs.
Goes straight to the vendor’s site.
Your fit
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Summary
Help desk and customer service software with ticketing and SLAs.
Good fit for
Not assessed yet
Poor fit for
None recorded
Pricing
EUR as the vendor showed us · never converted
| Plan | Billed monthly | Billed annually | Free trial |
|---|---|---|---|
| Free | Free | – | |
| Express | Not offered or not recorded | from EUR 7/mo per user | 15 days |
| Standard | Not offered or not recorded | EUR 14/mo per user | 15 days |
| Professional | Not offered or not recorded | EUR 23/mo per user | 15 days |
| Enterprise | Not offered or not recorded | EUR 40/mo per user | 15 days |
Free
Free
Express
- Billed monthly
- Not offered or not recorded
- Billed annually
- from EUR 7/mo per user
15-day free trial
Standard
- Billed monthly
- Not offered or not recorded
- Billed annually
- EUR 14/mo per user
15-day free trial
Professional
- Billed monthly
- Not offered or not recorded
- Billed annually
- EUR 23/mo per user
15-day free trial
Enterprise
- Billed monthly
- Not offered or not recorded
- Billed annually
- EUR 40/mo per user
15-day free trial
Features
Overall availability, and what each plan includes where we know it.
Capabilities
| Feature | Overall |
|---|---|
| API access | Included |
| Contact management | Included |
| Custom domain | Included |
| Customer satisfaction surveys | Included |
| Knowledge base | Included |
| Live chat | Included |
| Multilingual sites | Included |
| Round-robin scheduling | Included |
| Shared inbox | Included |
| SLA management | Included |
| Social inbox | Included |
| Ticketing | Included |
| Workflow automation | Included |
- API accessIncluded
- Contact managementIncluded
- Custom domainIncluded
- Customer satisfaction surveysIncluded
- Knowledge baseIncluded
- Live chatIncluded
- Multilingual sitesIncluded
- Round-robin schedulingIncluded
- Shared inboxIncluded
- SLA managementIncluded
- Social inboxIncluded
- TicketingIncluded
- Workflow automationIncluded
“Unknown” and “Not recorded” mean we have no data yet, not that the feature is missing.
Alternatives to Zoho Desk
Other tools in Help Desk with enough data to compare. Listed alphabetically: not a ranking.
EUR 7/mo
paid plans from